Allergy Policy

Dear Customers,

May 26, 2026

1. Information for customers with food allergies

For customers with food allergies, we will, as a general rule, provide a special menu (low-allergen menu) that removes as many of the "9 specified allergens" as possible.
Customers with allergies to any of the nine specified ingredients must inform us at least one week before their visit. We are unable to accommodate requests made after this period.

*For those with food allergies to any of the nine specified ingredients, we will change the main ingredient to a different food ingredient, but we cannot accommodate allergens contained in seasonings, etc.
For example, we use common products containing wheat, such as soy sauce and vinegar.
*While we thoroughly clean our cooking utensils, trace amounts of allergens may be present due to the kitchen environment. Therefore, we regret to inform you that our hotel is unable to provide dishes completely free of allergens.

Specified ingredients refer to foods that are known to cause food allergy symptoms, and manufacturers are required to list them on their labels based on the number of cases and the severity of the symptoms.

[9 specified allergens]

Shrimp, crab, wheat, buckwheat, egg, milk, peanuts, walnuts, cashews

2. Our response to food allergies

We are unable to accommodate requests to change the cooking method or specify ingredients.
If you have severe food allergies or require complete elimination of allergens, we may be unable to provide meals that meet your requests for safety reasons.
Only the customers mentioned above are permitted to bring in commercially available food products (retort foods, frozen foods, etc.) whose safety has been confirmed, and consume them at our restaurants, etc. If you wish to bring in food products, please inform us in advance. We will take custody of the retort pouch foods you bring in and heat them in our hotel kitchen before serving them to you.
Please note that only unopened retort pouch foods and similar items are permitted.
Additionally, for food hygiene reasons, we ask that you refrain from bringing in food that you have prepared or modified yourself.
We are unable to accommodate requests for ingredients other than the nine specified allergens.
For meals served at the buffet, we have displayed information on the nine specified allergens within the dining area. Please check the information displayed and make your own judgment.
We are unable to accommodate allergies for catered meals (served in your room).

施設のご利用にあたっては、お客様自身のご体調や主治医とご相談のうえ、ご判断いただきますようお願い申し上げます。

■Notes

メニューの内容については季節や仕入状況により変更となるため、事前のメニュー提出はいたしかねます。
We cannot accommodate requests for more or less seasoning (less salt, stronger seasoning).
We do not accept chopped food.
We cannot accommodate changes to the food content based on likes and dislikes.
宗教上・文化上の理由による禁忌食材への対応はしておりません。
弊社はお客様の安全を第一と考えております。アレルギー対応がお客様のご希望に添えない場合は、該当ホテルまたはレストランをご利用されるか否の最終的なご判断はお客様に委ねております。

■ Acquisition of personal information regarding food allergies

食物アレルギー対応メニューをご希望のお客様には、除去が必要な食材名や食物アレルギーの症状について、WEBまたはFAXにてお伺いいたします。 ※お客様より取得した個人情報は、食物アレルギー対応メニューのご提供、および万一当社施設にてお客様に食物アレルギー症状が出られた場合の医療機関等への連絡・提供以外の目的には使用いたしません。

End