Customer Harassment Policy

C'est la vie Resort Izumigo Co., Ltd. (hereinafter referred to as "our company") is a company that creates joy for customers through resorts, based on the corporate philosophy of "Bringing resorts closer to you."
In order to realize this philosophy, we believe it is essential to create an environment where each employee can work with peace of mind, without their dignity being violated.We have now established a policy regarding customer harassment so that our employees can smile and provide our customers with the best hospitality and an inspiring experience.
We would like to ask for your understanding that this policy is not intended to exclude valuable opinions from our customers.

Definition of Customer Harassment

The main target is "complaints and behavior from customers, etc., when, in light of the validity of the content of the demands made in the complaint or behavior, the means or manner of realizing the demands is inappropriate according to social standards, and the working environment of employees is harmed by the means or manner," as stated in the "Corporate Manual for Countermeasures against Customer Harassment" published by the Ministry of Health, Labor and Welfare.
Please note that the target actions are not limited to the following:

Targeted actions

This is in accordance with the "Corporate Manual for Countermeasures against Customer Harassment" published by the Ministry of Health, Labor and Welfare.

-Requests that are likely to be deemed inappropriate regardless of their validity

• Physical attacks (assault, injury)
• Psychological attacks (threats, slander, libel, insults, verbal abuse)
• Intimidating behavior
• Demands for dogeza
• Continual (repeated) and persistent (persistent) behavior
• Restrictive behavior (refusal to leave, staying put, confinement)
• discriminatory speech and behavior
• Sexual behavior
• Attacks or demands against employees
  
  

-Requests that may be deemed inappropriate in light of the appropriateness of the request.

• Request for exchange of goods
• Demand for monetary compensation
• Demanding an apology (excluding dogeza)
  
  
  

Responding to Customer Harassment

In the case of conduct that constitutes customer harassment, we seek to build a relationship through rational discussion. However, if the conduct is deemed malicious or if discussion is not possible, we may refuse service or even terminate the contractual relationship. When terminating a contract, we may seek the advice of a lawyer or other expert and take appropriate action.

Employee-Friendly Actions

We may decline to disclose personal information such as the names and email addresses of individual employees.

Request to customers

Many of our customers have been able to use our services without any of the above incidents occurring, but in the unlikely event that any behavior that constitutes customer harassment is confirmed, we will take firm action in accordance with these guidelines.
We will continue to work hard to provide our customers with higher quality services, so we appreciate your continued cooperation.