privacy policy
01. Name or title, address and name of representative of business operator handling personal information
C'est la vie Resort Izumigo Co., Ltd.
Nissei Otsuka Station Building 6F, 2-45-8 Minami-Otsuka, Toshima-ku, Tokyo
President and CEO Ryoichi Shirota
02. Title, affiliation and contact details of the personal information protection manager
Personal Information Protection Manager (contact details are listed below under "Personal Information Complaints and Inquiries Desk")
03. Purpose of use when acquiring personal information
Considering that our company's business is the management of resort facilities, the sale of membership rights for the use of said facilities, and the sale, rental and management of real estate, we have defined the purposes for which personal information handled by our company will be used as follows.
(1) Personal information of customers (including potential future customers who we plan to introduce to you about our products and services)
- To implement and properly manage the contents of the contract
- To provide information about our services and new products via email, post, telephone, etc.
- To propose special services and information tailored to our customers
- To ask about customer requests
- To analyze your use of the service and develop and improve the service
- To manage member information, grant and manage points to members, and provide services in the GoTo Pass program, a membership program operated by Iconia Hospitality Co., Ltd. and in which our company is a participating company
(2) Personal information handled in the course of business entrusted to us by our business partners
- To implement and properly manage the contents of the contract
- To provide information about our services and new products via email, post, telephone, etc.
- To propose special services and information tailored to our customers
- To ask about customer requests
- To analyze your use of the service and develop and improve the service
(3) Personal information of business partners
- To properly manage the contents of contracts with business partners
- To provide information about our services and new products
(4) Personal information of shareholders
- To exercise rights and fulfill obligations under the Companies Act and Commercial Act
- To provide various conveniences from our company
- To implement various measures to facilitate smooth relations between shareholders and the company
- To manage shareholders, such as creating shareholder data according to prescribed standards in accordance with various laws and regulations
(5) Personal information of individuals who wish to join our company or register as a temporary worker
- To contact you regarding work.
- For dispatch registration procedures.
- For the selection and hiring of applicants for employment with our company.
- For personnel and labor management of employees who are in (or have been in) an employment relationship.
- For billing and payment operations with the other party.
(6) Personal information of our employees
- For business-related communications, creating employee lists, legally required procedures (including after the employee leaves the company), and other employment management purposes.
- To determine personnel selection, assignment, secondment and dispatch destinations.
- To determine and pay remuneration, process taxes, process social insurance-related procedures, and provide employee benefits.
- For safety management measures such as video and online monitoring.
- For the purpose of promoting or advertising our company in our promotional or advertising materials, etc.
- For proper health management. (We will not acquire, use, or provide workers' health information, such as the results of health checkups, except as required by law.)
(7) Personal information of those who contact us
- To improve our customer service attitude, etc.
- To accurately understand and respond to inquiries and communications
In addition, if we notify you individually of the purpose of use, that purpose will apply.
In the above purposes of use, "to properly manage the contents of the contract" includes "use before entering into the contract" and "use after the contract has ended."
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04. Purpose of use of retained personal data
Same as "Purpose of use when acquiring personal information" above
05. Matters regarding joint use
We will jointly use personal data with specific parties as follows:
(1) Items of personal data to be jointly used
All personal information held (however, limited to the extent necessary in light of the purpose of use of the joint user)
(2) Scope of joint users
Fortress Investment Group Group Company
(For a list of Fortress Investment Group group companies, please see Here Please see here.)
(3) Purpose of use by the user
Same as "Purpose of use when acquiring personal information" above. Please see here for the GoTo Pass program's privacy policy.
(4) Name, address and name of the representative of the person responsible for managing the personal data
C'est la vie Resort Izumigo Co., Ltd.
Nissei Otsuka Station Building 6F, 2-45-8 Minami-Otsuka, Toshima-ku, Tokyo
President and CEO Ryoichi Shirota
06. Procedures for requesting disclosure of retained personal data or records of provision to a third party
(1) Procedures for requesting disclosure, etc.
Please contact us by phone, mail, or email at the address listed below. We will provide you with detailed instructions on how to proceed.
Please note that you will be required to submit documents to verify your identity when completing the procedure.
(2) Amount of fee
A fee of 1,000 yen will be charged for each request for notification or disclosure of the purpose of use of personal data held.
Also, depending on the content, if the amount of work required is large, we may charge a fee according to the amount of work.
In that case, we will estimate the fees in advance and contact you.
07. Contact for complaints and inquiries regarding the handling of personal information
For complaints or inquiries regarding the handling of personal information, please contact us at the address below.
Please note that we do not belong to any certified personal information protection organizations.
[Personal Information Complaint and Consultation Desk]
C'est la vie Resort Izumigo Co., Ltd. Management Headquarters General Affairs and Human Resources Department Personal Information Complaints and Inquiries Desk
2-45-8 Minami-Otsuka, Toshima-ku, Tokyo 170-0005
TEL: 03-5981-2301
E-mail: privacy@izumigo.co.jp
Reception hours: Monday to Friday (excluding national holidays and the New Year's holiday period (12/29-1/3)) 10:00-17:00
Revised May 29, 2020
