Frequently asked questions

The average temperature in Ito City is about 26°C in midsummer and about 7°C in midwinter.
It is a pleasant area to live in all year round, with cool summers and warm winters.

We are sorry, but we do not allow pets.
If you are traveling with your dog, please use Izu-Kogen Wan Wan Paradise Hotel & Cottage or Izu-Kogen Wan Wan Paradise Condominium.

If you are staying for multiple nights and do not require cleaning during your stay, please let us know in advance when making your reservation and we will provide you with an eco-bag.

Free parking is available.

Sorry, this is self-service.

Check-in is from 15:00 and check-out is until 11:00.

We accept major credit cards, PayPay, and au pay. Payment is by lump sum only.

Free Wi-Fi is available throughout the hotel, including the guest rooms and lobby.

If you make changes or cancellations due to your own reasons, change or cancellation fees will be charged at the rates listed below.
If you change your reservation (reduction in the number of people, etc.), you will be charged a change fee similar to the cancellation fee.
・If you cancel between 7 days and 2 days in advance, 20% of the accommodation fee
・If you cancel one day in advance, 50% of the accommodation fee
・If you check out on the day, 70% of the accommodation fee
・If there is no contact on the day, 100% of the accommodation fee will be charged

- Cancellation notice due to natural disasters such as typhoons and earthquakes -
Cancellation fees will not be charged if expressways are closed or public transportation is suspended due to natural disasters. Cancellation fees will be charged if transportation is expected to be suspended.
*If you change the date once, there will be no cancellation fee.

Children aged 0 to 3 years old are considered to be infants, so there is no accommodation fee if they share a bed with their parents.

Unfortunately, we cannot accept requests for specific room numbers.
Please note that we cannot accept requests for room views other than those guaranteed.

カミソリ、歯ブラシはフロントにてご用意しております。

フロントに浴衣をご用意しております。客室には帯のみ設置しております。

[Cooking equipment] Rice cooker, microwave, electric kettle, cutting board, knife, portable stove, ladle, spatula, chopsticks, colander, bowl, measuring cup, pot, frying pan
[Tableware] Rice bowls, soup bowls, plates (large, small, deep), teacups, spoons, forks, chopsticks, etc.
[Kitchenware] Kitchen detergent, kitchen sponge, paper towels
*Please note that we do not stock seasonings for hygiene reasons.

Each room is equipped with air conditioning and heating.

We offer a special menu (low-allergen menu) that removes as many of the eight specified allergens as possible.
For buffets, we have food allergy information displayed, so please refer to this before making your decision about what to eat or drink.
As a general rule, we do not accommodate any other allergies. Please see our allergy policy for details.

■ Our allergy policy is here

Day use is not accepted.

We offer a large public bath and a private bath using Akazawa Tsushima hot spring water.

伊豆高原駅との間の無料送迎バスがございます。前日18:00までの事前予約制となっておりますので送迎バス予約サイトでご予約ください。

■ 送迎についての詳細はこちら

It is approximately 95 km from the Atsugi IC on the Tomei Expressway and approximately 8.5 km from the Amagi Kogen IC on the Izu Skyline.

Please refer to the map on the hotel homepage or the access page.

Please place your order by the deadline on the cake ordering site.

■Click here for the cake ordering site

Please write the date of your stay and the name of the person making the reservation on the slip and send it to the hotel address.

Please check the top page or access page for the hotel address.

Unfortunately, we do not have a charging station.

There are some small areas, but wheelchair access is possible.
We also have a limited number of units available for rental, so please feel free to contact us.

In accordance with Article 24 of the Pharmaceutical and Medical Device Act (formerly the Pharmaceutical Affairs Act), our hotel does not provide pharmaceuticals.
We apologize for the inconvenience, but we ask that you prepare your supplies before your trip or visit, or ask the front desk for information on hospitals and pharmacies in the area. (Please note that supplies may not be available depending on the time of day or day of the week.)
We appreciate your understanding and cooperation.

●Cooking equipment (charges apply)
Hot plates, iron or aluminum pots, earthenware pots, octopus grills, somen noodle bowls, gas cartridges
●Kitchenware (free)
Wine opener, bottle opener, can opener
● Room service rental items
Mahjong set, Go, Shogi (fees apply)
DVD deck (free)

This is the "Frequently Asked Questions" page for Izumigo, Ambient Yatsugatake Cottage.

This is the "Frequently Asked Questions" page for Izumigo, Ambient Azumino.

This is the "Frequently Asked Questions" page for Izumigo, Ambient Azumino Cottage.

This is the "Frequently Asked Questions" page for Izumigo, Ambient Tateshina.

This is the "Frequently Asked Questions" page for Izumigo, Ambient Izu-Kogen Condominium.

This is the "Frequently Asked Questions" page for Kiyosato Kogen Hotel.

This is the "Frequently Asked Questions" page for Izumigo Hotel Altia Toba.

This is the "Frequently Asked Questions" page for Wan's Resort Yamanakako.

This is the "Frequently Asked Questions" page for Wan's Resort Jogasaki Kaigan.

This is the "Frequently Asked Questions" page for Yatsugatake Wan Wan Paradise Cottage.

This is the "Frequently Asked Questions" page for Azumino Wan Wan Paradise Cottage.

This is the "Frequently Asked Questions" page for Tateshina Wan Wan Paradise Cottage.

This is the "Frequently Asked Questions" page for Takayama Wan Wan Paradise Hotel & Cottage.

This is the "Frequently Asked Questions" page for Izu-Kogen Wan Wan Paradise Hotel & Cottage.

This is the "Frequently Asked Questions" page for Izu-Kogen Wan Wan Paradise Condominium.

This is the "Frequently Asked Questions" page for Toba Wan Wan Paradise Hotel.

This is the "Frequently Asked Questions" page for Hamanako Wan Wan Paradise Hotel.

This is the "Frequently Asked Questions" page for Matsusaka Wan Wan Paradise Forest Hotel.

This is the "Frequently Asked Questions" page for Nanki Shirahama Wan Wan Paradise Hotel.