Frequently asked questions

Cottage cleaning will only be carried out upon request from the third night onwards for stays of four nights or more.
If you would like your towels replaced, please inform the front desk in the morning.

Sorry, this is self-service.

Check-in is from 15:00 and check-out is until 11:00.

We accept major credit cards, PayPay, and au pay. Payment is by lump sum only.

Check-in and check-out procedures will be carried out at the front desk of Izumigo, Ambient Tateshina.
There is a parking space available, so please park your car and then come inside the building.
Also, dogs are not allowed inside the hotel building, so please leave them in the car while the procedure is being carried out.

There is no sleepwear provided in the cottage, so please bring your own.
If you require a yukata, please ask at the front desk, as we can provide one for a fee (330 yen per yukata, tax included).

Non-guests may also use the facilities (for a fee). However, priority is given to guests staying at the hotel on weekends and during peak seasons, so we may have to decline your request.

You can use the dog run before check-in and after check-out. Please complete the registration procedure at the front desk in advance.

Smoking is prohibited inside all cottages.

Located on a plateau at an altitude of 1,500m, the climate is very comfortable in summer, with an average maximum temperature of 25°C and an average minimum temperature of 15°C.
In some cases, it may be too cool in the mornings and evenings to just wear a T-shirt, so it is a good idea to bring an extra layer of clothing.
As a rough guide, you can expect to visit one month later than in the city in spring and summer, and one month earlier in autumn and winter.
Snow falls from mid-November to April, so please dress warmly. Also, if you are driving, please be sure to bring chains or studless tires.

All cottages are equipped with Wi-Fi.

If you make changes or cancellations due to your own reasons, change or cancellation fees will be charged at the rates listed below.
If you change your reservation (reduction in the number of people, etc.), you will be charged a change fee similar to the cancellation fee.
・If you cancel between 7 days and 2 days in advance, 20% of the accommodation fee
・If you cancel one day in advance, 50% of the accommodation fee
・If you check out on the day, 70% of the accommodation fee
・If there is no contact on the day, 100% of the accommodation fee will be charged

- Cancellation notice due to natural disasters such as typhoons and earthquakes -
Cancellation fees will not be charged if expressways are closed or public transportation is suspended due to natural disasters. Cancellation fees will be charged if transportation is expected to be suspended.
*If you change the date once, there will be no cancellation fee.

Children aged 0 to 3 years old are considered to be infants, so there is no accommodation fee if they share a bed with their parents.

Forest View Cottage does not have air conditioning, so please open the windows and let in the fresh mountain air.

There are no safes in the rooms.
Valuables can be stored at the front desk if you wish.
When bathing, please use the free small lockers with keys located in the large public bath.

Towels, toothbrushes, razors, shampoo, conditioner, body soap, and hand soap are provided in the room.

A full set of cooking utensils is provided, so you can enjoy authentic cooking.
[Cooking equipment] Refrigerator, microwave oven, rice cooker, pot (some with kettle), kettle, tabletop stove (cassette gas cylinders not provided), pot (large and small), milk pan, frying pan, colander, bowl, strainer, kitchen scissors, ladle, spatula, chopsticks, corkscrew, rice paddle, measuring cup, bottle opener & can opener, peeler, grater, cutting board, knife, dishwashing detergent & sponge, paper dishcloths
[Tableware] Rice bowls, soup bowls, teacups, plates (large and small), oatmeal plates, small bowls, teacups and saucers, teaspoons, butter knives, ice buckets and tongs, teapots, glasses, goblets, chopsticks, knives, forks and spoons

*Please note that we do not provide any condiments, oil, or other items that may be ingested by customers.

The restaurant offers children's lunches for elementary school and preschool children. If you would like the same meal as adults, please make a reservation as an adult.
We do not offer children's lunches at the buffet venue, but we do have menus that children can enjoy.
For catering, we will provide the same items as for adults, but in different quantities.

There are no particular dress code restrictions, however, please refrain from wearing room wear or yukata.

The restaurant is not open for lunch.

For both Japanese and Western meals, the menu will be changed if you stay for multiple nights.
Also, if you are using the food delivery (catering) plan, please choose between sukiyaki or shabu-shabu for each night when making your reservation.

We offer a special menu (low-allergen menu) that removes as many of the eight specified allergens as possible.
For buffets, we have food allergy information displayed, so please refer to this before making your decision about what to eat or drink.
As a general rule, we do not accommodate any other allergies. Please see our allergy policy for details.

■ Our allergy policy is here

You can also use the facility just for outpatient bathing.
The usage fee is 1,200 yen for adults and 600 yen for children.
Towel rentals are also available (110 yen).
*Admission may be restricted during busy times.
*All prices include consumption tax and service charge.

Please note that bathing with dogs is not permitted.

The hotel has an indoor bath using the natural mineral "Komyoseki" and an open-air bath with a view of Lake Megami, a natural hot spring.
Please note that the hotel's large hot spring bath does not provide towels, so please bring your own towels from the cottage.
Please note that children who are still in diapers are not allowed to bathe.
Bathing fee for guests staying at the hotel: 600 yen for adults, 300 yen for children

Please refer to the map on the hotel homepage or the access page.

茅野駅及び佐久平駅⇔AMBIENT 蓼科間の無料送迎バスがございます。前日18:00までの事前予約制となっておりますので送迎バス予約サイトでご予約ください。

■ 送迎についての詳細はこちら

Please refrain from using the bath in the guest room.

At the owner's discretion, pets can be left in the room temporarily if they are kept in a cage or pen.
However, if a dog is left alone in a new place for a long period of time, it may become very stressed and may bark frantically, destroy things, or become ill, so please be considerate and do not place a burden on your dog.

Sorry, dogs are not allowed in the hotel.

Tateshina Wan Wan Paradise Cottage does not have a restaurant where you can dine with your dog, so please bring your own food for your dog.

Small dogs (under 10kg): 3,300 yen (tax included)
Medium-sized dogs (10kg to 25kg): 4,400 yen (tax included)
Large dogs (over 25kg): 5,500 yen (tax included)
If you make a reservation after registering as a member on the official website, you will receive a flat discount of 1,100 yen (tax included) for all pets.

Please be sure to bring a lead with you as we ask that you keep your pet on a lead in public places.
In addition, to help promote relaxation for your dog, please bring along the dog's usual supplies (familiar food, dishes, bedding, toys, etc.) Toilet sheets, sticky rollers, deodorizers, toilet bags, handy mops, paw towels, buckets, cages, foldable playpens, etc. are provided in each room.

The only animals you may bring with you are dogs.

If you wear Mannerwear, your dog can sleep in your bed or futon with you.

Please keep your dog on a leash in public places, with the exception of some facilities such as guest rooms and dog runs. Please note that some dogs may not like or be scared of other dogs, so we ask for your cooperation.

*Regarding vaccinations, we can also provide services for unvaccinated dogs if there is a reasonable reason, such as senior dogs, allergies, or as determined by a veterinarian.

Dogs allowed inside the facility must be indoor dogs that have received a rabies vaccination once a year, as well as a valid vaccination or antibody test, and have basic training. Also, we do not accept dogs in heat or dogs under 4 months of age. There are no restrictions on dog breed or size (small, medium, large, extra-large). There is also no limit on the number of dogs allowed, so those with multiple pets can use the facility with peace of mind.

▼Please agree to the terms and conditions for staying with your dog online in advance. https://docs.google.com/forms/d/e/1FAIpQLSeh9hw6VSExhx2rneib3ecRMwmswNQgKyPkmcZBu3vHWT-SAg/viewform

Please place your order by the deadline on the cake ordering site.

■Click here for the cake ordering site

Please write the date of your stay and the name of the person making the reservation on the slip and send it to the hotel address.

Please check the top page or access page for the hotel address.

In accordance with Article 24 of the Pharmaceutical and Medical Device Act (formerly the Pharmaceutical Affairs Act), our hotel does not provide pharmaceuticals.
We apologize for the inconvenience, but we ask that you prepare your supplies before your trip or visit, or ask the front desk for information on hospitals and pharmacies in the area. (Please note that supplies may not be available depending on the time of day or day of the week.)
We appreciate your understanding and cooperation.

We have charging stations available on the premises of our sister hotel, Izumigo, Ambient Tateshina, which are available for a fee.
Fee: 2,200 yen per session (payable at the front desk)
*Please note that we do not provide transportation for charging purposes.

We have several veterinary clinics in Chino City, Saku City, and Ueda City (approximately 30 to 60 minutes by car).

We are sorry, but the facility is not barrier-free. There are some steps, stairs, and approaches at the entrance and cottage entrances.

There is no coin laundry on Tateshina Wan Wan Paradise Cottage premises,
Our sister hotel, Izumigo, Ambient Tateshina, has a coin laundry and dryer on-site, which can also be used by guests staying in the cottages.
*Please refrain from using dog laundry.

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