Frequently asked questions

Located on a plateau at an altitude of 1,500m, the climate is very comfortable in summer, with an average maximum temperature of 25°C and an average minimum temperature of 15°C.
In some cases, it may be too cool in the mornings and evenings to just wear a T-shirt, so it is a good idea to bring an extra layer of clothing.
As a rough guide, you can expect to visit one month later than in the city in spring and summer, and one month earlier in autumn and winter.
Snow falls from mid-November to April, so please dress warmly. Also, if you are driving, please be sure to bring chains or studless tires.

We are sorry, but we do not allow pets.
If you are traveling with your dog, please use Tateshina Wan Wan Paradise Cottage.

If you are staying for multiple nights and do not require cleaning during your stay, please let us know in advance when making your reservation and we will provide you with an eco-bag.

There is free outdoor parking for approximately 120 cars, combined at the first and second parking lots.

Sorry, this is self-service.

Check-in is from 15:00 and check-out is until 11:00.

We accept major credit cards, PayPay, and au pay. Payment is by lump sum only.

Smoking is prohibited inside the building, so if you wish to smoke, please use the designated smoking area.

Free Wi-Fi is available throughout the hotel, including the guest rooms, lobby, and restaurant.

If you make changes or cancellations due to your own reasons, change or cancellation fees will be charged at the rates listed below.
If you change your reservation (reduction in the number of people, etc.), you will be charged a change fee similar to the cancellation fee.
・If you cancel between 7 days and 2 days in advance, 20% of the accommodation fee
・If you cancel one day in advance, 50% of the accommodation fee
・If you check out on the day, 70% of the accommodation fee
・If there is no contact on the day, 100% of the accommodation fee will be charged

- Cancellation notice due to natural disasters such as typhoons and earthquakes -
Cancellation fees will not be charged if expressways are closed or public transportation is suspended due to natural disasters. Cancellation fees will be charged if transportation is expected to be suspended.
*If you change the date once, there will be no cancellation fee.

Children aged 0 to 3 years old are considered to be infants, so there is no accommodation fee if they share a bed with their parents.

Unfortunately, we cannot accept requests for specific room numbers.
Please note that we cannot accept requests for room views other than those guaranteed.

There are no safes in the rooms.
Valuables can be stored at the front desk if you wish.
When bathing, please use the free small lockers with keys located in the large public bath.

All toilets in the building, including public spaces, are equipped with flushing machines.

タオル類、歯ブラシ、カミソリ、シャンプー、コンディショナー、ボディソープ、ハンドソープはお部屋にご用意しております。

Yukata robes are provided for guest use.
We usually have medium size, but we also have large sizes available, so please ask at the front desk.

The rooms with kitchens are equipped with the following amenities:
[Tableware] Plates (large and small) / Bowls / Rice bowls / Donburi bowls / Chopsticks / Spoons / Butter knife / Ice bucket
[Cooking equipment] Rice cooker / Frying pan / Saucepan / Strainer / Bowl / Knife / Cutting board / Chopping chopsticks / Ladle / Spatula
*Please note that we do not provide any condiments, oil, or other items that may be ingested by customers.

All rooms are equipped with panel heaters.
There is no air conditioning, so please open the windows and let in the fresh mountain air.

The restaurant offers children's lunches for elementary school and preschool children. If you would like the same meal as adults, please make a reservation as an adult.

The restaurant is not open for lunch.

There are no particular dress code restrictions, however, pajamas and yukata are not permitted.

For both Japanese and Western meals, the menu will be changed if you stay for multiple nights.

Unfortunately, we are unable to accept reservations in advance. Please note that we will accommodate guests in order of arrival.

We offer a special menu (low-allergen menu) that removes as many of the eight specified allergens as possible.
For buffets, we have food allergy information displayed, so please refer to this before making your decision about what to eat or drink.
As a general rule, we do not accommodate any other allergies. Please see our allergy policy for details.

■ Our allergy policy is here

You can also use the facility just for outpatient bathing.
The usage fee is 1,200 yen for adults and 600 yen for children.
Towel rentals are also available (110 yen).
*Admission may be restricted during busy times.
*All prices include consumption tax and service charge.

There is an indoor bath using the natural mineral "Komyoseki" and an open-air bath at Lake Megami, a natural hot spring.
There are no towels provided in the hot spring bath, so please bring your own towels from your room.
Please note that children who are still in diapers are not allowed to bathe.

茅野駅及び佐久平駅⇔AMBIENT 蓼科間の無料送迎バスがございます。前日18:00までの事前予約制となっておりますので送迎バス予約サイトでご予約ください。

■ 送迎についての詳細はこちら

Joshinetsu Expressway: Approximately 50 minutes by car from Saku IC
In the case of the Chuo Expressway...approximately 50 minutes by car from Suwa IC

Please refer to the map on the hotel homepage or the access page.

Please place your order by the deadline on the cake ordering site.

■Click here for the cake ordering site

Please write the date of your stay and the name of the person making the reservation on the slip and send it to the hotel address.

Please check the top page or access page for the hotel address.

There are charging stations available on the hotel premises for a fee.
Fee: 2,200 yen per session (payable at the front desk)

We regret to inform you that not all rooms are barrier-free.
Although there are a limited number of wheelchairs available, please feel free to ask at the front desk.

In accordance with Article 24 of the Pharmaceutical and Medical Device Act (formerly the Pharmaceutical Affairs Act), our hotel does not provide pharmaceuticals.
We apologize for the inconvenience, but we ask that you prepare your supplies before your trip or visit, or ask the front desk for information on hospitals and pharmacies in the area. (Please note that supplies may not be available depending on the time of day or day of the week.)
We appreciate your understanding and cooperation.

There are coin laundry machines and dryers in two locations within the building.
The laundry is equipped with an automatic detergent dispenser, so you don't need to bring your own laundry detergent.

We offer free rental of humidifiers, irons, thermometers, ice packs, and bed guards.

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