Frequently asked questions

Each cottage has its own parking space, which will be provided to you upon check-in.
*In principle, one car per room

Sorry, this is self-service.

Check-in is from 15:00 and check-out is until 11:00.

We accept major credit cards, PayPay, and au pay. Payment is by lump sum only.

Cottage cleaning will only be carried out if you request it and are staying for three nights or more.
If you would like your towels replaced, please inform the front desk in the morning.

Check-in and check-out procedures will be carried out at the front desk of Izumigo, Ambient Azumino.
There is a parking space in the rotary in front of the building, so please park your car there and come inside the building.
Also, dogs are not allowed inside the hotel building, so please leave them in the car while the procedure is being carried out.

Separate pajama sets are provided in the rooms.
Please feel free to contact the front desk if you would like to exchange sizes.
Please note that we only have children's sizes of 100cm and 150cm available, so if these do not fit, please bring your own from home.

Smoking is permitted in the row cottages, but non-smoking is permitted in the detached cottages.

Azumino City is an area with little precipitation and many sunny days.
Due to its inland climate, midday temperatures can be extremely hot in the summer.
On the other hand, in winter, temperatures drop below freezing, so please dress warmly. Also, from mid-December to April, if you are driving, please be sure to bring chains or studless tires.

Wi-Fi is available in all cottages.

If you make changes or cancellations due to your own reasons, change or cancellation fees will be charged at the rates listed below.
If you change your reservation (reduction in the number of people, etc.), you will be charged a change fee similar to the cancellation fee.
・If you cancel between 7 days and 2 days in advance, 20% of the accommodation fee
・If you cancel one day in advance, 50% of the accommodation fee
・If you check out on the day, 70% of the accommodation fee
・If there is no contact on the day, 100% of the accommodation fee will be charged

- Cancellation notice due to natural disasters such as typhoons and earthquakes -
Cancellation fees will not be charged if expressways are closed or public transportation is suspended due to natural disasters. Cancellation fees will be charged if transportation is expected to be suspended.
*If you change the date once, there will be no cancellation fee.

Children aged 0 to 3 years old are considered to be infants, so there is no accommodation fee if they share a bed with their parents.

Towels, shampoo, conditioner, body soap, hand soap, pajamas, toothbrushes, and razors are provided in the room.

《Kitchen facilities》
Microwave, refrigerator, electric kettle, electric cooking stove (not gas stove)
<Tableware and Cookware>
・Rice bowls, bowls, plates (large and small), teacups, glasses, coffee cups, chopsticks, spoons, forks, knives
・Pots (single-handled pot, double-handled pot), knives, cutting boards, bowls, strainers

*Please note that we do not provide any condiments, oil, or other items that may be ingested by customers.

The restaurant offers children's lunches for elementary school and preschool children. If you would like the same meal as adults, please make a reservation as an adult.
We do not offer children's lunches at the buffet venue, but we do have menus that children can enjoy.
For catering, we will provide the same items as for adults, but in different quantities.

There are no particular dress code restrictions, however, please refrain from wearing room wear or yukata.

The restaurant is not open for lunch.

If you are using the food delivery (catering) plan, please select a menu for each night when making your reservation.
Please note that the buffet menu will remain the same.

We offer a special menu (low-allergen menu) that removes as many of the eight specified allergens as possible.
For buffets, we have food allergy information displayed, so please refer to this before making your decision about what to eat or drink.
As a general rule, we do not accommodate any other allergies. Please see our allergy policy for details.

■ Our allergy policy is here

Each cottage is equipped with a hot spring that is drawn directly from the source, so you can enjoy your private hot spring at any time you like, as if you were staying exclusively there.
However, please note that dogs are not allowed.

Please refer to the map on the hotel homepage or the access page.

穂高駅との間の無料送迎バスがございます。前日18:00までの事前予約制となっておりますので送迎バス予約サイトでご予約ください。

■ 送迎についての詳細はこちら

Please refrain from using the bath in the guest room.

At the owner's discretion, pets can be left in the room temporarily if they are kept in a cage or pen.
However, if a dog is left alone in a new place for a long period of time, it may become very stressed and may bark frantically, destroy things, or become ill, so please be considerate and do not place a burden on your dog.

Sorry, dogs are not allowed in the hotel.

Azumino Wan Wan Paradise Cottage does not have a restaurant where you can dine with your dog, so please bring your own food for your dog.

Small dogs (under 10kg): 3,300 yen (tax included)
Medium-sized dogs (10kg to 25kg): 4,400 yen (tax included)
Large dogs (over 25kg): 5,500 yen (tax included)
If you make a reservation after registering as a member on the official website, you will receive a flat discount of 1,100 yen (tax included) for all pets.

Please be sure to bring a lead with you as we ask that you keep your pet on a lead in public places.
In addition, to help promote relaxation for your dog, please bring along the dog's usual supplies (familiar food, dishes, bedding, toys, etc.) Crates, toilet trays and sheets, sticky rollers, deodorizers, paw wipes, foldable playpens, etc. are available in each room.

The only animals you may bring with you are dogs.

If you wear Mannerwear, your dog can sleep in your bed or futon with you.

Please keep your dog on a leash in public places, with the exception of some facilities such as guest rooms and dog runs. Please note that some dogs may not like or be scared of other dogs, so we ask for your cooperation.

*Regarding vaccinations, we can also provide services for unvaccinated dogs if there is a reasonable reason, such as senior dogs, allergies, or as determined by a veterinarian.

Dogs allowed inside the facility must be indoor dogs that have received a rabies vaccination once a year, as well as a valid vaccination or antibody test, and have basic training. Also, we do not accept dogs in heat or dogs under 4 months of age. There are no restrictions on dog breed or size (small, medium, large, extra-large). There is also no limit on the number of dogs allowed, so those with multiple pets can use the facility with peace of mind.

▼Please agree to the terms and conditions for staying with your dog online in advance. https://docs.google.com/forms/d/e/1FAIpQLSeh9hw6VSExhx2rneib3ecRMwmswNQgKyPkmcZBu3vHWT-SAg/viewform

Please place your order by the deadline on the cake ordering site.

■Click here for the cake ordering site

Please write the date of your stay and the name of the person making the reservation on the slip and send it to the hotel address.

Please check the top page or access page for the hotel address.

In accordance with Article 24 of the Pharmaceutical and Medical Device Act (formerly the Pharmaceutical Affairs Act), our hotel does not provide pharmaceuticals.
We apologize for the inconvenience, but we ask that you prepare your supplies before your trip or visit, or ask the front desk for information on hospitals and pharmacies in the area. (Please note that supplies may not be available depending on the time of day or day of the week.)
We appreciate your understanding and cooperation.

Izumigo, Ambient Azumino has one charging station available for use for a fee.
5 hours/2,200 yen (200V standard charging)

The following veterinary clinics are available:

▼Leaf Animal Hospital (approximately 15 minutes by car)
https://leaf-animal-hospital.jp/treatment

We are very sorry, but the facility is not barrier-free. The entrance and cottage entrances are not accessible.
There are some steps, stairs and approaches.

Coin laundry facilities are available within the hotel.
*Please refrain from using dog laundry.

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