Frequently asked questions

Sorry, this is self-service.

Check-in is from 15:00 and check-out is until 11:00.

We accept major credit cards, PayPay, and au pay. Payment is by lump sum only.

If you are staying for multiple nights and do not require cleaning during your stay, please let us know in advance when making your reservation and we will provide you with an eco-bag.

Room wear is provided in the rooms.

Non-guests may also use the facilities (for a fee). However, priority is given to guests staying at the hotel on weekends and during peak seasons, so we may have to decline your request.

You can use the hotel facilities, such as the dog run, before check-in and after check-out. We apologize for the inconvenience, but please complete the reception procedure at the front desk in advance.

Smoking is prohibited inside the building, so if you wish to smoke, please use the designated smoking area.

Matsusaka City has a mild climate with an average annual temperature of 14 to 16°C, but there is a risk of freezing from December to February, so please bring chains or studless tires.

Free Wi-Fi is available throughout the hotel, including the guest rooms, lobby, and restaurant.

If you make changes or cancellations due to your own reasons, change or cancellation fees will be charged at the rates listed below.
If you change your reservation (reduction in the number of people, etc.), you will be charged a change fee similar to the cancellation fee.
・If you cancel between 7 days and 2 days in advance, 20% of the accommodation fee
・If you cancel one day in advance, 50% of the accommodation fee
・If you check out on the day, 70% of the accommodation fee
・If there is no contact on the day, 100% of the accommodation fee will be charged

- Cancellation notice due to natural disasters such as typhoons and earthquakes -
Cancellation fees will not be charged if expressways are closed or public transportation is suspended due to natural disasters. Cancellation fees will be charged if transportation is expected to be suspended.
*If you change the date once, there will be no cancellation fee.

Children aged 0 to 3 years old are considered to be infants, so there is no accommodation fee if they share a bed with their parents.

Towels, toothbrushes, razors, shampoo, conditioner, body soap, hand soap, coffee and tea (packets), water (500ml), and room snacks are provided in your room.

We provide children's lunches for elementary school and preschool children. If you would like the same meal as adults, please make a reservation as an adult.

There are no particular dress restrictions. You can even wear your loungewear.

The restaurant is not open for lunch.

The menu will change each night.

We offer a special menu (low-allergen menu) that removes as many of the eight specified allergens as possible.
For buffets, we have food allergy information displayed, so please refer to this before making your decision about what to eat or drink.
As a general rule, we do not accommodate any other allergies. Please see our allergy policy for details.

■ Our allergy policy is here

The admission fee is 700 yen for adults and 500 yen for children.
(For Matsusaka residents, the admission fee is 500 yen for adults and 350 yen for children.)

Please note that bathing with dogs is not permitted.

There is a natural hot spring called "Kahada no Yu."
This bath is made of Kahadakyo hot spring water that springs from the depths of nature.
This hot spring is known for its skin-beautifying properties and for keeping you warm for a long time, and you can enjoy it while looking out at the lush mountain ranges.
Please note that we do not collect bathing tax.

Please refer to the map on the hotel homepage or the access page.

There is no shuttle bus, so if you are coming by train, please use a bus or taxi.

Please refrain from using the bath in the guest room.

At the owner's discretion, pets can be left in the room temporarily if they are kept in a cage or pen.
However, if a dog is left alone in a new place for a long period of time, it may become very stressed and may bark frantically, destroy things, or become ill, so please be considerate and do not place a burden on your dog.

Please let us know in advance. We will try our best to provide you with a table where your dog will not be in close contact with other dogs.

Although we have a menu for dogs available at the restaurant, we recommend bringing your dog's usual food as they may lose their appetite if they are in a different environment.

Small dogs (under 10kg): 3,300 yen (tax included)
Medium-sized dogs (10kg to 25kg): 4,400 yen (tax included)
Large dogs (over 25kg): 5,500 yen (tax included)
If you make a reservation after registering as a member on the official website, you will receive a flat discount of 1,100 yen (tax included) for all pets.

Please be sure to bring a lead with you as we ask that you keep your pet on a lead in public places.
In addition, to help promote relaxation for your dog, please bring along the dog's usual supplies (familiar food, dishes, bedding, toys, etc.) Deodorizers, pet sheets, sticky rollers, waste bags, dustcloths, handy mops, cages, foldable playpens, etc. are provided in each room.

The only animals you may bring with you are dogs.

If you wear Mannerwear, your dog can sleep in your bed or futon with you.

Please keep your dog on a leash in public places, with the exception of some facilities such as guest rooms and dog runs. Please note that some dogs may not like or be scared of other dogs, so we ask for your cooperation.

*Regarding vaccinations, we can also provide services for unvaccinated dogs if there is a reasonable reason, such as senior dogs, allergies, or as determined by a veterinarian.

Dogs allowed inside the facility must be indoor dogs that have received a rabies vaccination once a year, as well as a valid vaccination or antibody test, and have basic training. Also, we do not accept dogs in heat or dogs under 4 months of age. There are no restrictions on dog breed or size (small, medium, large, extra-large). There is also no limit on the number of dogs allowed, so those with multiple pets can use the facility with peace of mind.

▼Please agree to the terms and conditions for staying with your dog online in advance. https://docs.google.com/forms/d/e/1FAIpQLSeh9hw6VSExhx2rneib3ecRMwmswNQgKyPkmcZBu3vHWT-SAg/viewform

Please place your order by the deadline on the cake ordering site.
*Cake will only be served at the dinner venue. Plates and forks will be provided.

■Click here for the cake ordering site

Please write the date of your stay and the name of the person making the reservation on the slip and send it to the hotel address.

Please check the top page or access page for the hotel address.

In accordance with Article 24 of the Pharmaceutical and Medical Device Act (formerly the Pharmaceutical Affairs Act), our hotel does not provide pharmaceuticals.
We apologize for the inconvenience, but we ask that you prepare your supplies before your trip or visit, or ask the front desk for information on hospitals and pharmacies in the area. (Please note that supplies may not be available depending on the time of day or day of the week.)
We appreciate your understanding and cooperation.

Unfortunately, we do not have a charging station.

There are several veterinary clinics in Matsusaka City (about an hour by car).

The building is not barrier-free.
There is also a step at the entrance to the dining area.
Please be aware of this.

There is no coin laundry.

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