Frequently asked questions

There is a convenience store and supermarket within a 10-minute drive.

Yukata robes are provided in the rooms. You are welcome to wear them throughout the hotel (including in the restaurants).
*Children's yukatas are available in L and M sizes.

We accept credit cards from major card companies and PayPay. Payment is by lump sum only.

Sorry, this is self-service.

Check-in is from 15:00 and check-out is until 11:00.

If you are staying for multiple nights and do not require cleaning during your stay, please let us know in advance when making your reservation and we will provide you with an eco-bag.

Non-guests may also use the facilities (for a fee). However, priority is given to guests staying at the hotel on weekends and during peak seasons, so we may have to decline your request.

You can use the hotel facilities, such as the dog run, before check-in and after check-out. We apologize for the inconvenience, but please complete the reception procedure at the front desk in advance.

If you make changes or cancellations due to your own reasons, change or cancellation fees will be charged at the rates listed below.
If you change your reservation (reduction in the number of people, etc.), you will be charged a change fee similar to the cancellation fee.
・If you cancel between 7 days and 2 days in advance, 20% of the accommodation fee
・If you cancel one day in advance, 50% of the accommodation fee
・If you check out on the day, 70% of the accommodation fee
・If there is no contact on the day, 100% of the accommodation fee will be charged

- Cancellation notice due to natural disasters such as typhoons and earthquakes -
Cancellation fees will not be charged if expressways are closed or public transportation is suspended due to natural disasters. Cancellation fees will be charged if transportation is expected to be suspended.
*If you change the date once, there will be no cancellation fee.

Children aged 0 to 3 years old are considered to be infants, so there is no accommodation fee if they share a bed with their parents.

Yukata, face towels, bath towels, shampoo, conditioner, body soap, razors, toothbrushes, snacks, tea, coffee and water are provided in the room.

There are no particular dress restrictions, but please refrain from wearing loungewear.

The restaurant offers children's lunches for elementary school and preschool children. If you would like the same meal as adults, please make a reservation as an adult.

The restaurant is not open for lunch.

The menu will change each night.

We offer a special menu (low-allergen menu) that removes as many of the eight specified allergens as possible.
For buffets, we have food allergy information displayed, so please refer to this before making your decision about what to eat or drink.
As a general rule, we do not accommodate any other allergies. Please see our allergy policy for details.

■ Our allergy policy is here

There is a large hot spring bath on the 7th floor. For details, please see the "Large Bath Information Page."

We have a private bath that you can use with your dog. > Private family bath (with a private bath for dogs) information page

Day use is not accepted.

There are vending machines in the hotel.

There is no shuttle service.

Please refer to the map on the hotel homepage or the access page.

Please be sure to bring a lead with you as we ask that you keep your pet on a lead in public places.
In addition, to help promote relaxation for your dog, please bring along the dog's usual supplies (familiar food, dishes, bedding, toys, etc.) Toilet trays, toilet bags, sticky rollers, Quickle wipes, food bowls, deodorizers, lead hooks, pet sheets, wet wipes, etc. are provided in each room.

At the owner's discretion, pets can be left in the room temporarily if they are kept in a cage or pen.
However, if a dog is left alone in a new place for a long period of time, it may become very stressed and may bark frantically, destroy things, or become ill, so please be considerate and do not place a burden on your dog.

Please refrain from using the bath in the guest room.

Please let us know in advance. We will try our best to provide you with a table where your dog will not be in close contact with other dogs.

Although we have a menu for dogs available at the restaurant, we recommend bringing your dog's usual food as they may lose their appetite if they are in a different environment.

Small dogs (under 10kg): 3,300 yen (tax included)
Medium-sized dogs (10kg to 25kg): 4,400 yen (tax included)
Large dogs (over 25kg): 5,500 yen (tax included)
If you make a reservation after registering as a member on the official website, you will receive a flat discount of 1,100 yen (tax included) for all pets.

The only animals you may bring with you are dogs.

If you wear Mannerwear, your dog can sleep in your bed or futon with you.

Please keep your dog on a leash in public places, with the exception of some facilities such as guest rooms and dog runs. Please note that some dogs may not like or be scared of other dogs, so we ask for your cooperation.

*Regarding vaccinations, we can also provide services for unvaccinated dogs if there is a reasonable reason, such as senior dogs, allergies, or as determined by a veterinarian.

Dogs allowed inside the facility must be indoor dogs that have received a rabies vaccination once a year, as well as a valid vaccination or antibody test, and have basic training. Also, we do not accept dogs in heat or dogs under 4 months of age. There are no restrictions on dog breed or size (small, medium, large, extra-large). There is also no limit on the number of dogs allowed, so those with multiple pets can use the facility with peace of mind.

▼Please agree to the terms and conditions for staying with your dog online in advance. https://docs.google.com/forms/d/e/1FAIpQLSeh9hw6VSExhx2rneib3ecRMwmswNQgKyPkmcZBu3vHWT-SAg/viewform

The following veterinary clinics are available:

▼Whale Animal Hospital (approximately 11 minutes by car)
https://whale-ah.com/

It's August 1, 2024.

There is a fully automatic washing machine and dryer on the third floor.

The building is not completely barrier-free.
Please note that there are steps in the guest rooms and other facilities within the hotel.

Unfortunately, we do not have a charging station.

Please place your order by the deadline on the cake ordering site.

■Cake ordering site
Nanki Shirahama Wan Wan Paradise Hotel (Wakayama Prefecture) | Cake Delivery | Cake.jp

All rooms are equipped with Wi-Fi.

Nanki Shirahama has a mild climate with little rainfall and an average annual temperature of 18°C.

All guest rooms are non-smoking. There is one smoking area on the second floor.

Please write the date of your stay and the name of the person making the reservation on the slip and send it to the hotel address.

Please check the top page or access page for the hotel address.

In accordance with Article 24 of the Pharmaceutical and Medical Device Act (formerly the Pharmaceutical Affairs Act), our hotel does not provide pharmaceuticals.
We apologize for the inconvenience, but we ask that you prepare your supplies before your trip or visit, or ask the front desk for information on hospitals and pharmacies in the area. (Please note that supplies may not be available depending on the time of day or day of the week.)
We appreciate your understanding and cooperation.

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