Frequently asked questions

The average summer high temperature in Kiyosato Plateau is about 24°C, and the average low temperature is about 15°C. Even in summer, it can get chilly in the mornings and evenings, so we recommend bringing a jacket.
On the other hand, in winter, temperatures drop below freezing, so please dress warmly. Also, from mid-November to late April, if you are driving, please be sure to bring chains or studless tires.

We are sorry, but we do not allow pets.
If you are traveling with your dog, please use Yatsugatake Wan Wan Paradise Cottage.

If you are staying for multiple nights and do not require cleaning during your stay, please let us know in advance when making your reservation and we will provide you with an eco-bag.

Free parking is available.

Sorry, this is self-service.

Check-in is from 15:00 and check-out is until 11:00.

We accept major credit cards, PayPay, and au pay. Payment is by lump sum only.

Smoking is prohibited inside the building, so if you wish to smoke, please use the designated smoking area.
Please note that we do not sell tobacco within the building.

Free Wi-Fi is available throughout the hotel, including the guest rooms, lobby, and restaurant.

If you make changes or cancellations due to your own reasons, change or cancellation fees will be charged at the rates listed below.
If you change your reservation (reduction in the number of people, etc.), you will be charged a change fee similar to the cancellation fee.
・If you cancel between 7 days and 2 days in advance, 20% of the accommodation fee
・If you cancel one day in advance, 50% of the accommodation fee
・If you check out on the day, 70% of the accommodation fee
・If there is no contact on the day, 100% of the accommodation fee will be charged

- Cancellation notice due to natural disasters such as typhoons and earthquakes -
Cancellation fees will not be charged if expressways are closed or public transportation is suspended due to natural disasters. Cancellation fees will be charged if transportation is expected to be suspended.
*If you change the date once, there will be no cancellation fee.

Children aged 0 to 3 years old are considered to be infants, so there is no accommodation fee if they share a bed with their parents.

Unfortunately, we cannot accept requests for specific room numbers.
Please note that we cannot accommodate requests for room views, etc.

All toilets in the building, including public spaces, are equipped with washlets.

We provide towels, pajamas, toothbrushes, razors, face and hand soap, body soap, shampoo, conditioner, facial cleanser, lotion, milky lotion, cleanser, brushes, bath caps, and cotton sets.

Pajamas are provided in the rooms.

The entire building is equipped with air conditioning, so please note that it is not possible to switch between heating and cooling in each room.

The restaurant offers children's lunches for elementary school and preschool children. If you would like the same meal as adults, please make a reservation as an adult.

The restaurant is not open for lunch.

There are no particular dress code restrictions, however, pajamas and yukata are not permitted.

For both Japanese and Western meals, the menu will be changed if you stay for multiple nights.

Unfortunately, we are unable to accept reservations in advance. Please note that we will accommodate guests in order of arrival.

We offer a special menu (low-allergen menu) that removes as many of the eight specified allergens as possible.
For buffets, we have food allergy information displayed, so please refer to this before making your decision about what to eat or drink.
As a general rule, we do not accommodate any other allergies. Please see our allergy policy for details.

■ Our allergy policy is here

Day use is not accepted.

The open-air bath uses sodium bicarbonate hot spring water.
The large indoor bath uses spring water from the Yatsugatake Mountains and is not a hot spring.

清里駅・清泉寮・サンメドウズとの間の無料送迎バスがございます。前日18:00までの事前予約制となっておりますので送迎バス予約サイトでご予約ください。※サンメドウズは「清里テラス」及び「サンメドウズスキー場」の営業期間のみ

■ 送迎についての詳細はこちら

It is about a 20-minute drive from Sudama I.C. or Nagasaka I.C. on the Chuo Expressway.

Please refer to the map on the hotel homepage or the access page.

Please place your order by the deadline on the cake ordering site.

■Click here for the cake ordering site

Please write the date of your stay and the name of the person making the reservation on the slip and send it to the hotel address.

Please check the top page or access page for the hotel address.

We have two charging stations (standard charging) available for free use. Please ask at the front desk if you would like to use one.

There are some small areas, but wheelchair access is possible.
We also have a limited number of units available for rental, so please feel free to contact us.

In accordance with Article 24 of the Pharmaceutical and Medical Device Act (formerly the Pharmaceutical Affairs Act), our hotel does not provide pharmaceuticals.
We apologize for the inconvenience, but we ask that you prepare your supplies before your trip or visit, or ask the front desk for information on hospitals and pharmacies in the area. (Please note that supplies may not be available depending on the time of day or day of the week.)
We appreciate your understanding and cooperation.

Unfortunately, we do not have a coin laundry.

DVD players are available for rental free of charge.

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